Return Policy
Under the distance selling regulations you have the legal right to cancel your order within 7 working days (a “working day” being Monday to Friday not including bank or public holidays) beginning after payment or before sending your order.
If you encounter problems such as: defective products, unsuitable small or large size, then be sure to contact us as fast as possible to solve your problem. Our contacts. You must notify us immediately in writing within 30 working days from the day after the order was delivered.
You have a legal obligation to take reasonable care of the goods while they are in your possession.
Dear Customers, we inform you that when requesting a refund in case of refusal of the purchase, the refund is made exclusively to the same bank card from which the payment was made.
Applications on marriage issues are considered within 10 calendar days from the date of receipt of the goods by the buyer. Please note that all transportation costs are paid by the buyer, with the exception of marriage.
Payment
You can pay for your purchase online on the website. To do this, select your favorite products, sizes and colors, go to the shopping cart. The shopping cart is located in the upper right corner. Fill in all the necessary information before paying, then proceed to paying for your order with a Bank card.
The order invoice is issued in US Dollars, you can pay for the order in any currency by converting your bank from your native currency into US Dollars. The conversion will happen automatically.
When paying for an order with a bank card, payment processing (including entering the card number) takes place on a secure page of the processing system, which has passed international certification.
This means that your confidential data (card details, registration data, etc.) are not received by the online store, their processing is completely protected and no one, including our online store, can receive the client’s personal and bank data.
When working with card data, the information protection standard developed by the international payment systems Visa and Mastercard-Payment Card Industry Data Security Standard (PCI DSS) is applied, which ensures the secure processing of the Holder’s Bank Card details.
The applied data transfer technology guarantees the security of transactions with Bank cards by using Secure Sockets Layer (SSL), Verifiedby Visa, Secure Code, and closed banking networks with the highest degree of protection.
If you have any problem with payment please contact us.
Shipping
We ship worldwide:
Standards shipping - FREE - 9-30 business days
Standards shipping
Delivery takes 9-30 days - free for every order.
Each order is sent in a branded bag.
Standard shipping is not available in Australia.
Approximate delivery time:
To Europe 9-25 days
To UAE, Kuwait, Saudi Arabia 10-25 days
To USA, Canada 15-30 days
To South America 25-30 days
Kindly note that the delivery can be delayed due to the customs procedures.
IMPORTANT: Shipments outside EU are subject to local duties and taxes. We ship on a DDU basis (Delivery Duty Unpaid). Please check the actual duties and taxes with your local customs or contact our customer service.
The recipient will be liable for any local sales taxes or import duties on orders placed outside EU.
IMPORTANT: Shipments outside EU are subject to local duties and taxes. We ship on a DDU basis (Delivery Duty Unpaid). Please check the actual duties and taxes with your local customs or contact our customer service.
The recipient will be liable for any local sales taxes or import duties on orders placed outside EU.
Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from magnettelabel.com (the “Site”). Magnette label Team respects the privacy rights of its customers and recognises the importance of protecting the information collected about them.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” are track actions occurring on the Site that collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information about you, including your name, billing address, shipping address, payment information (credit card numbers or other accepted payment types), email address and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising related to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).Sharing your personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us.
Terms of service
Terms of service This site is owned and operated by Magnette label (hereinafter Company).
These Terms and Conditions govern the offer and sale of products on (website). The products purchased on (website) are directly sold by Company.
Please read the Terms and Conditions carefully before placing any orders on (website).
If you want to ask us anything about these terms and conditions, or have any comments or complaints on or about our website, please contact us.
Ownership of rights
All rights, including copyright, in this website are owned by Company. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Company. You may not modify, distribute or re-post something on this website for any purpose.
Company shall have no liability for unavailability of the site. Company reserves the right to make changes to the website at any time without notice.
Accuracy of Content
Company website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.
Your order constitutes an offer to us to purchase the goods. After payment placing your order, you will receive an acknowledgement by email/WhatsApp from us that we have received it. When we accept your order, we will notify you by sending an email confirming that the goods have been dispatched. Your order is considered accepted only after it is paid. We will contact you to clarify all the information for delivery, sizes.
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor or the device you are viewing them on, we cannot guarantee that your display of any colour will accurately reflect the colour of the product on delivery.
Eligibility to Purchase
In order to make purchases on the website you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided. Products purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. Furthermore, you agree that we may use personal information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
Please refer to our Privacy Policy for further information about how we use your data.
Our liability
Company warrants that goods purchased through the website will be of satisfactory quality and reasonably fit for purpose for which goods of that nature are commonly supplied.
Our liability for losses you suffer as a result of a breach of the agreement is strictly limited to the purchase price of the goods and any losses which are foreseeable consequences of Company breaching the agreement.
The accuracy of the information contained in any of the materials on this website is not guaranteed or warranted. Company shall not be liable for any reliance on any of the information on this site, nor liable to any person for any loss or damage, whether direct, indirect or consequential, which may arise from the use of any of the information contained in any of the materials on this website.
To the extent permitted by applicable law and as set out in this clause, Company:
- disclaims all warranties and conditions whether implied by statute, common law or equity as to the accuracy of the information contained in any of the materials on this website;
- excludes any liability for losses which are not foreseeable and which are direct, indirect or consequential loss or damage and arise in connection with goods supplied or the site or in connection with the use, inability to use, or results of use, of the site or any website linked to it and any information and materials posted on it including (without limitation) any liability for loss of profits or contracts, and any other loss or damage of any kind howsoever arising and whether caused by tort (including negligence) breach of contract or otherwise.
Exclusions of liability
Any disclaimers and exclusions of liability in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Company or any of its employees or agents, or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with UK law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Computer viruses and defects
Company makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that you screen out anything that may damage it. Company shall not be liable to any person for any loss or damage which may arise to computer hardware or software as a result of using this website.
By using this site, you undertake not to attempt to misuse it in any way, including but not limited to the introduction of viruses, or any other malicious or harmful material, hacking, denial of service attacks etc.
Availability
All items are subject to availability. However, in the event of an error and your desired product not being available, we will inform you by email/WhatsApp within 7 days of receipt of your order. The assembly of the finished order from the warehouse takes 3-10 working days, depending on the availability of the products in stock.
In our company it is also possible to carry out tailoring according to individual measurements or sizes, if your size was not available. Due to this parameter, our company has a large size grid. The terms of tailoring are always individual and are negotiated with the customer individually. The sewing time is 7-21 working days after payment, depending on the workload and holidays.
Acknowledgement and acceptance of your order
We require an email address or your phone number upon registration, and we will use this email address or your phone to acknowledge receipt of your order.
Cancellation right
Under the distance selling regulations you have the legal right to cancel your order within 30 working days (a “working day” being Monday to Friday not including bank or public holidays) beginning the day after your receipt of the goods. If your returned order is received within fourteen days of receipt, we will refund any delivery charges paid if the full order is returned.
You have a legal obligation to take reasonable care of the goods while they are in your possession.
To cancel your order, you must notify us immediately in writing within seven working days from the day after the order was delivered. You must also return the goods to us immediately, in the same condition in which you received them. All shoes should be tried on a carpeted surface before wear. Any goods returned must be unworn, complete with any gift with purchase, in their original packaging.
Please refer to our returns policy for additional information regarding cancellation and faulty goods returns.
Other terms and conditions
There may be terms and conditions on other areas of this website which relate to your use of this website, all of which will, together with these terms and conditions govern your use of this website.
It is your responsibility to read these terms and conditions. You will be required to tick a box to show that you have accepted these prior to completion of your order or entry into a competition.
Changes to terms and conditions
We reserve the right to change these terms and conditions from time to time and recommend that you look through them on a regular basis.